As each item is handmade, there will be some natural variation. Each piece of wood has it's own wonderful character, which I try to preserve instead of erasing. Reclaimed wood items will have extra character - nail holes, small dings, prominent knots, minor warping etc. If you want something 'cleaner' I'm happy to use new wood for your project, just let me know!
Each piece of wood will react to stain slightly differently, which adds to the charm of this being a completely unique item. While each item is hand-painted to an extremely high standard, minor imperfections may occur.
The lettering on our signs is drawn or painted by hand, and as we do not use vinyl or stencils there may be slight imperfections present. We believe that this is part of the beauty of a handmade item, as opposed to something churned out of a factory!
Your signs are sealed from the elements using a clear top coat, but I still encourage you to only leave them outside temporarily (for example if you are using them outdoors at your wedding), unless otherwise specified.
As each sign is made to order, please allow 2 weeks to receive your item. In the case of our bespoke designs, this may be slightly longer but we will have agreed on that up front before you place your order. If you're in a rush, we are happy to accommodate rush jobs depending on our schedule at the time. Rush jobs will incur a "rush fee" that starts at 30% of the order total, and may change depending on how quickly you need your items.
Please ensure that all the details you provide are completely accurate and spelled correctly. This is because we use these details exactly as you provide them to populate your sign. We do not send proofs prior to making your sign, because we have found that this causes unnecessary delays if people don't respond to the proof email quickly! If you really need a proof, please let us know in the comments box in the order form, but please be aware in those cases your 2-week order turnaround time will only begin when we receive your approval of the proof, not from when you submitted the order (therefore your total order time will be 2 weeks + your proofing approval time).
REFUNDS + EXCHANGES
We really want you to absolutely love your sign, and strive to do everything we can to make that happen!
Due to the custom nature of our work, we do not accept any returns or exchanges if you have simply changed your mind. However, if there is a problem with your sign we will do our best to either fix it if we can, or to agree on a refund (depending on the severity of the issue). We're immensly proud of our track record of happy customers.