Shipping + Handling
Forage & Spruce is based in Auckland, NZ. You are welcome to collect your items from Herne Bay, dependant on our schedule. Please indicate this when you place your order. We will call or email you after you place your order to arrange a pick-up time.
How long does shipping take?
Delivery target is 2-4 business days from dispatch.
- If your item is readymade (e.g. clothing, and some home decor signage), your order will be dispatched on the next business day following your order.
- If your item is made-to-order (e.g. most wedding items, and some home decor), your order will require 10 working days to be handmade, and will be dispatched on the 11th working day (or earlier if possible). If your require a made-to-order item urgently, please email us prior to placing your order and we will see what we can do. A rush fee may apply depending on our schedule.
- If your order contains both made-to-order and readymade items, the order will be dispatched once your made-to-order item is ready (see above). If you wish to receive your readymade item sooner, please place separate orders. Please note that if you place separate orders you will pay for shipping on both orders.
Where is my order?
You will receive email notification when your order has been dispatched, and it will contain a tracking code. You can use this code to track the progress of your order on the NZPost tracking tool
If you are ordering from overseas, please contact us prior to placing your order so that we can calculate shipping fees to your country.